Frequently Asked Questions

You'll receive a confirmation email with your order number shortly after placing your order. If you don't see it within a few minutes, please check your spam folder or contact us.

We begin processing orders quickly, but if you contact us within 12 hours of placing your order, we'll do our best to accommodate changes or cancellations before dispatch.

Please contact us — many of our handcrafted pieces can be made to order. We'll provide an estimated timeline and happily arrange a special order for you.

Ready-to-ship items arrive within 3–7 business days within India. Made-to-order and handcrafted garments require 2–4 weeks for preparation at Nikhat's before dispatch.

Yes, express shipping is available at checkout for select pin codes within India. For international shipping, please refer to our International Shipping page.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number and a link to follow your parcel in real time.

Ready-to-ship garments may be exchanged within 7 days of delivery, subject to condition requirements. Please see our Returns & Exchange page for full details.

Unfortunately, made-to-order, custom-tailored, bridal couture and altered garments cannot be returned or exchanged, as each piece is crafted specifically for you.

Please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no cost to you.

Each product page includes a detailed size chart. If you're between sizes or unsure, please contact us — our stylists will happily recommend the best fit based on your measurements.

Yes, many of our garments can be custom-tailored to your measurements. Please add your measurements in the order notes or contact us before placing your order.

We offer complimentary basic alterations for ready-to-ship garments. Please contact us within 7 days of delivery to arrange this service.

We accept all major credit and debit cards, UPI, net banking and select digital wallets. For high-value orders, we also offer bank transfer options.

Absolutely. All payments are processed through secure, encrypted payment gateways. We never store your card details on our servers.

Yes, EMI options are available on select credit cards for orders above a certain value. Available options will be displayed at checkout.

We'd be honoured. Please contact us via WhatsApp or email to schedule a private appointment at our boutique. Consultations include one-on-one time with our stylists and curated selections.

We recommend booking 6–8 months before your wedding date for couture and made-to-order pieces. For ready-to-ship bridal edits, 2–3 months is usually sufficient.

Yes, we offer virtual consultations for our clients who cannot visit in person. Contact us to arrange a video call with our styling team.

We recommend dry cleaning only for all embroidered and handcrafted pieces. Store garments in the breathable garment bag provided, away from direct sunlight and moisture.

Please avoid direct ironing on embroidery, zardosi or gota-patti work. Use a low-heat setting with a protective cloth between the iron and the garment.

Store jewellery in individual pouches to prevent tangling and scratching. Avoid contact with water, perfume and chemicals to preserve the finish.

Yes, we ship worldwide. Please see our International Shipping page for delivery estimates, customs information and shipping restrictions.

International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. These charges vary by destination country.

International returns are accepted for eligible ready-to-ship items within 7 days of delivery. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.