NDB Boutique allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

 

• Exchange within 7 days of receipt of the purchased item; 

• The item is in its original condition and the price tag is intact;
• The original invoice of the item he/she wishes to exchange is sent along with the item;
• It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. 

NDB Boutique has the right, at its the sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside South Africa.

NDB Boutique strictly follows ‘NO refund’ policy. The option of cashback is not available. Only store credit for future purchases in case of any major fault.The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a credit note of same value ONLY, which can be used to buy item(s) in future.
Please allow one week for the processing of damage and claims.

Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier. The items can be exchanged at our retail outlet.

Care instructions: All clothes must be Dry Cleaned Only .